Feb. 12th, 2017

kindkit: Finch looks thoughtfully at the computer and so does Bear (POI: Finch and Bear thinking)
Weird problem which I hope someone with technical knowledge might be able to offer suggestions about. So: on Thursday evening I was able to connect to the internet from home using the wifi hotspot network I always use. On Friday morning, I couldn't. There was no connection at all, not even the one to the wifi sign-in page. Troubleshooting brought up the message "Wi-fi has no valid IP configuration." After several attempts I was able to fix it and it worked on Friday evening. Saturday morning it was dead again and wouldn't respond to the reset that had worked before.

I tried the first and sixth solutions here and they didn't work; most of the others aren't relevant to me because I don't have a router.

I tried connecting my old computer to the network and it seemed to work--at least, I was able to get as far as the wifi sign-in page, which I couldn't with the new one.

And today I took the new computer to Starbucks, where lo and behold, it connects just fine, not only to Starbucks wifi but to the network (xfinity) that I couldn't connect to at home.

So the problem is not my computer, right? But probably the local router I'm connecting through, which I have no control over because it's xfinity's router and not mine. At least this is what I'm assuming. But I don't want to keep having no connectivity from home, especially because since getting the new computer I can actually stream movies and music now.

So I guess I should contact xfinity, although the last time I had a problem they were incredibly unhelpful. But could the problem somehow be on my end? I'm wondering how my old computer could still connect.


ETA: Some research has shown that I can get a proper internet connection for less than I'm now paying for hotspot access, so I guess it doesn't really matter.

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kindkit: A late-Victorian futuristic zeppelin. (Default)
kindkit

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